Customer Experience

Transform the way your customers connect, transact and engage


With a design-led approach, we craft elegant solutions that enhance brands and deepen customer engagements. We craft solutions that create a seamless customer experience throughout the journey from marketing, sales, to fulfillment and support. We reduce friction and make interactions highly relevant with unique business insights powered by actionable analytics. Our accelerators shrink implementation timelines and package best practices process and architecture frameworks to provide the agility and scalability you need for today and tomorrow.

Human-Centric Service Transformation

Delight your customers by servicing them their way

83% of buyers expect companies to create a better-branded experience and no friction service. Brillio’s Human Centric Service Transformation humanizes technology. The solution elevates customer satisfaction through significantly improved customer experience with seamless channel-agnostic support, unified customer 360, intelligent self-service, and higher first call resolution rates.

Salesforce Product Development

With design-led, agile product development: Delight users, fast!!!

We help ISVs think beyond the basics of product development on the Salesforce platform. Our solution covers the entire product lifecycle including Strategy, Design, Build, Security Review, Go-to-market, and Future Scaling. We start with Business Model Canvas and Design Sprints to envision the product, articulate the value, and create a roadmap. Our Integrated PDO framework of DevOps & Test Automation is designed to enhance your product quality and time-to-market.

Transform Your Quote-To-Cash With Salesforce CPQ And Billing

Increase your sales velocity and accuracy

We enable organizations to accelerate sales and improve ROI by streamlining sales operations, automating the sales processes, and implementing complex pricing. It is accomplished with our 9-step execution approach focused on human-centric design, product-centric mindset, industry templates & accelerator-led execution for faster CPQ deployments.

We have a library of pre-configured use cases through which we shrink go-to-market timelines and pre-built integrations with relevant tools and systems such as DocuSign and Conga. The solution is bolstered with the Product Catalogue Management Templates, forecasting, and a CPQ configuration migration tool to handle complex scenarios like multiple nested bundles and advanced approvals.

Personalize Your Customer Journey

Engage customers throughout the life cycle with deep insights and analytics

The desire to reach new prospects, refine segmentation, fine-tune offers, and personalize journeys with actionable insights is something that every business has in common. But many companies struggle to align their people, processes, and technology to achieve these goals. Our solution helps clients blur the lines of suppression between marketing, sales, and support through seamless hand-offs, intelligent next-best-action, unified customer view, and analytics. It includes Personalized Audience Journey, Customer Segmentation and Engagement through the right channels, data modeling, migrations, and integrations.

Salesforce Orginization Health Assessment

Optimize your Salesforce platform, architect for agility and scalability

ForceClinic Assessment is a complete Salesforce Health Check Tool that provides diagnostics across 10 dimensions including Code Quality, Data Quality, Performance, Release Management Automation, Integration, etc.

This solution also offers a profile-based productivity snapshot of any organization’s Admin, Sales User, Managers, and Leadership. Along with the 360-degree analysis for the organization’s health, it provides recommendations and suggests implementations to resolve the limitations. Our expert services can then partner with you to accelerate implementation.

Brillio Lightning Migration

Enhance ROI and achieve 20% faster go-to-market

Lightning Migration is not just a rip-and-replace migration. We leverage design-thinking to make your Salesforce applications more user-friendly improving adoption, whilst accelerating the move to Lightning Web Components. Through our solution, we architect for performance, reusability, and address any pitfalls related to migration in Lightning.

Our solution accelerates the move to Lightning using a combination of best practices repositories, automated scripts, and out-of-box Lightning features reducing the implementation timeline by 20% and improving end-user adoption by 30%.

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