element

The Value We Bring

Customer journeys are complex, non-linear, and highly contextual to businesses. Brillio’s AI-powered holistic approach to CX transformation personalizes engagement with a focus on realizing strong ROI for our clients – 50% growth in Ecommerce revenues, 42% increase in repeat purchase, 48% reduction in lead nurture time, to mention a few.

We partner with the best in marketing technology including Adobe and Salesforce to support our clients on 8 key dimensions – CX Strategy, Journey Innovation, Omnichannel Customer Engagement Platforms, Front Office Transformation, 360-degree customer profiles, Frictionless Brand Experience, Listening Systems and Experience Innovation.

element

Celebrating Milestones: Our Awards & Recognitions

Major Contender
img

Major Contender in Everest's Digital Interactive Experience Peak Matrix​

Winner
img

Winner of the ‘iF DESIGN AWARD’ for Best Service Design​​

Winner
img

Winner of India’s Best Design Awards for Best Design Studio at the POOL Show​

Winner
img

Winner of Best Customer Experience Solution Award in Consumer Goods Industry at Customer Experience Awards​

Major Contender
img

Major Contender in Everest's Digital Interactive Experience Peak Matrix​

Winner
img

Winner of the ‘iF DESIGN AWARD’ for Best Service Design​​

Winner
img

Winner of India’s Best Design Awards for Best Design Studio at the POOL Show​

Winner
img

Winner of Best Customer Experience Solution Award in Consumer Goods Industry at Customer Experience Awards​

element
element

Fuelling Success: Our Powerhouse Capabilities

thumbnail

CX Design

Elevate the customer experience with meticulously crafted, human-centric, and data-informed journeys that are seamlessly orchestrated with unparalleled speed and unwavering agility.

Explore
thumbnail

Customer Engagement Platform

Leverage a suite of agile Omni strategies and digital platforms that empower the complete end-to-end customer lifecycle, from Awareness and Consideration to Purchase, Retention, and Advocacy.

Explore
thumbnail

Front Office Transformation

Empower employees and partners to champion excellence across every customer touchpoint, spanning Marketing, Sales, Service, Fulfillment, and Finance through cutting-edge tech solutions and streamlined processes.

Explore
thumbnail

CX Analytics

Gain profound insights through Voice of Customer (VOC) analysis. Employ analytics that meticulously gauge the customer impact, allowing for a perpetual enhancement of your CX Strategy.

Explore

Amplifying Disruption: Our Point Solutions

01

AEM Migration to Cloud Service​​

Maximize your ROI from Adobe investments, accelerate time to market, and drive innovation with our tailored solution, accelerators, and factory model.

Explore

02

MarTech Managed Service​​​

Optimize your marketing technology stack, enhance data management, improve customer engagement, and provide personalized experiences with granular insights.

Explore

03

Commerce Managed Services​

Enhance business value and reduce the cost of maintaining eCommerce applications by leveraging best-in-class SRE practices powered by digital analytics.

Explore

04

Digital Maturity Assessment​

Utilize tailored roadmaps to enhance digital maturity and fast-track time to market with our in-house accelerators for UX, Marketing, Commerce, Front Office, and Customer 360.

Explore

05

SaaS Modernization​

Align your business processes with contemporary subscription and consumption-based revenue models through an end-to-end comprehensive transformation solutions.

Explore

06

Salesforce Managed Services​

Provide scalable and secure support and maintenance for your Salesforce systems utilizing cutting-edge in-house accelerators.

Explore

07

Salesforce ROI Accelerator​

Facilitate the implementation and management of the Salesforce suite to achieve optimal return on investment.

Explore

08

MuleSoft API & Integration Assessment Framework​

Enhance API and integration implementation through our MuleSoft Assessment Framework and holistic approach.

Explore

09

Org Optimization & Consolidation​

Analyze the existing Salesforce ecosystem & suggest data-driven recommendations to reap maximum benefits from your Salesforce investments.

10

CPQ​

Enable quick and error-free quote creation through customer-specific guided selling and product recommendations.

11

Commerce Solutions​

Transform the shopping experience across all sets of customers – B2B, B2C, or B2B2C, by building seamless integrations with the entire Commerce ecosystem.

12

CX Strategy​

Leverage a one-stop shop for all high-impact CX strategy needs, from CX Blueprinting, Empathetic Design, and CX Maturity Assessment to Platform Evaluations and CX Monitoring.

13

Change Management​

Implement proven change methodologies and frameworks that break silos and improve customer experience substantially and sustainably.

element

Synergy in Action : Our Ecosystem of Trusted Partners​

element

Forward-Looking Thoughts and Compelling Stories

Making real-time, personalized experiences real.
Our CX Transformation Services.

We would love to hear from you

element
element