Humanizing AI: Brillio’s Global AI Studio Head on Designing Empathetic, Ethical, and Responsible AI

In a wide-ranging interview with TechCircle, Muthumari S, Senior Director and Global Head of AI Studio at Brillio, shares how AI must evolve beyond technical efficiency to embrace empathy, ethics, and human experience. She emphasizes Brillio’s shift from “building AI” to “humanising AI,” where AI is designed around user needs, emotions, and context.

Muthumari outlines the importance of responsible AI frameworks that prioritize data privacy, transparency, and fairness. She highlights Brillio’s use of a Data Readiness Index to assess governance, security, and ethical alignment before deploying AI models. As AI adoption accelerates, new roles—from LLMOps engineers to AI psychologists—are emerging, signaling a shift toward more interdisciplinary, human-first approaches.

Design thinking, paired with AI’s analytical power, is unlocking creative solutions in sectors like healthcare, retail, and insurance. Brillio continues to invest in AI literacy, responsible development, and sustainable innovation to ensure ROI is measured not just in profit—but in human impact.