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The Value We Bring

Customer journeys are complex, non-linear, and highly contextual to businesses. Brillio’s AI-powered holistic approach to CX transformation personalizes engagement with a focus on realizing strong ROI for our clients – 50% growth in Ecommerce revenues, 42% increase in repeat purchase, 48% reduction in lead nurture time, to mention a few.

We partner with the best in marketing technology including Adobe and Salesforce to support our clients on 8 key dimensions – CX Strategy, Journey Innovation, Omnichannel Customer Engagement Platforms, Front Office Transformation, 360-degree customer profiles, Frictionless Brand Experience, Listening Systems and Experience Innovation.

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Celebrating Milestones: Our Awards & Recognitions

Winner
ISG

Product Challenger in ISG Provider Lens™ Salesforce Ecosystem Partners​

Major Contender
Everest-group

Major Contender in Everest's Digital Interactive Experience Peak Matrix​

Winner
Customer Experience

Winner of the ‘iF DESIGN AWARD’ for Best Service Design​​

Winner
Customer Experience Award

Winner of India’s Best Design Awards for Best Design Studio at the POOL Show​

Winner
ISG

Product Challenger in ISG Provider Lens™ Salesforce Ecosystem Partners​

Major Contender
Everest-group

Major Contender in Everest's Digital Interactive Experience Peak Matrix​

Winner
Customer Experience

Winner of the ‘iF DESIGN AWARD’ for Best Service Design​​

Winner
Customer Experience Award

Winner of India’s Best Design Awards for Best Design Studio at the POOL Show​

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Fuelling Success: Our Powerhouse Capabilities

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CX Design

Elevate the customer experience with meticulously crafted, human-centric, and data-informed journeys that are seamlessly orchestrated with unparalleled speed and unwavering agility.

Explore CX Design
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Customer Engagement Platform

Leverage a suite of agile Omni strategies and digital platforms that empower the complete end-to-end customer lifecycle, from Awareness and Consideration to Purchase, Retention, and Advocacy.

Explore Customer Engagement Platform
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Front Office Transformation

Empower employees and partners to champion excellence across every customer touchpoint, spanning Marketing, Sales, Service, Fulfillment, and Finance through cutting-edge tech solutions and streamlined processes.

Explore Front Office Transformation
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CX Analytics

Gain profound insights through Voice of Customer (VOC) analysis. Employ analytics that meticulously gauge the customer impact, allowing for a perpetual enhancement of your CX Strategy.

Explore CX Analytics

Amplifying Disruption: Our Point Solutions

AEM Migration to Cloud Service​​

Maximize your ROI from Adobe investments, accelerate time to market, and drive innovation with our tailored solution, accelerators, and factory model.

Explore

MarTech Managed Service​​​

Optimize your marketing technology stack, enhance data management, improve customer engagement, and provide personalized experiences with granular insights.

Explore

Commerce Managed Services​

Enhance business value and reduce the cost of maintaining eCommerce applications by leveraging best-in-class SRE practices powered by digital analytics.

Explore

Digital Maturity Assessment​

Utilize tailored roadmaps to enhance digital maturity and fast-track time to market with our in-house accelerators for UX, Marketing, Commerce, Front Office, and Customer 360.

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SaaS Modernization​

Align your business processes with contemporary subscription and consumption-based revenue models through an end-to-end comprehensive transformation solutions.

Explore

Salesforce Managed Services​

Provide scalable and secure support and maintenance for your Salesforce systems utilizing cutting-edge in-house accelerators.

Explore

Salesforce ROI Accelerator​

Facilitate the implementation and management of the Salesforce suite to achieve optimal return on investment.

Explore

MuleSoft API & Integration Assessment Framework​

Enhance API and integration implementation through our MuleSoft Assessment Framework and holistic approach.

Explore

Org Optimization & Consolidation​

Analyze the existing Salesforce ecosystem & suggest data-driven recommendations to reap maximum benefits from your Salesforce investments.

CPQ​

Enable quick and error-free quote creation through customer-specific guided selling and product recommendations.

Commerce Solutions​

Transform the shopping experience across all sets of customers – B2B, B2C, or B2B2C, by building seamless integrations with the entire Commerce ecosystem.

CX Strategy​

Leverage a one-stop shop for all high-impact CX strategy needs, from CX Blueprinting, Empathetic Design, and CX Maturity Assessment to Platform Evaluations and CX Monitoring.

Change Management​

Implement proven change methodologies and frameworks that break silos and improve customer experience substantially and sustainably.

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Synergy in Action : Our Ecosystem of Trusted Partners​

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Forward-Looking Thoughts and Compelling Stories

Making real-time, personalized experiences real.
Our CX Transformation Services.

We would love to hear from you

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