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The Value We Bring

Customer journeys today are complex, non-linear, and hyper-personalized. Brillio’s AI-powered holistic approach to customer experience transformation delivers real business outcomes by tailoring interactions across every digital touchpoint. Our data-driven CX transformation services have fueled measurable impact, including a 50% growth in Ecommerce revenues, 42% increase in repeat purchases, and 48% reduction in lead nurture time.
We collaborate with top platforms like Adobe and Salesforce to deliver at scale across 8 core dimensions: CX Strategy, Journey Innovation, Omnichannel Customer Engagement, Front Office Transformation, 360-degree Customer Profiles, Frictionless Brand Experience, Listening Systems, and Experience Innovation.

Fuelling Success: Our Powerhouse Capabilities

CX Design

Elevate the customer experience with meticulously crafted, human-centric, and data-informed journeys that are seamlessly orchestrated with unparalleled speed and unwavering agility.
CX Design Explore  

Customer Engagement Platform

Leverage a suite of agile Omni strategies and digital platforms that empower the complete end-to-end customer lifecycle, from Awareness and Consideration to Purchase, Retention, and Advocacy.
Customer Engagement Platform Explore  

Front Office Transformation

Empower employees and partners to champion excellence across every customer touchpoint, spanning Marketing, Sales, Service, Fulfillment, and Finance through cutting-edge tech solutions and streamlined processes.
Front Office Transformation Explore  

CX Analytics

Gain profound insights through Voice of Customer (VOC) analysis. Employ analytics that meticulously gauge the customer impact, allowing for a perpetual enhancement of your CX Strategy.
CX Analytics Explore  

Amplifying disruption: Our Point Solutions

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Awards & Recognition

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Product Challenger in ISG Provider Lens™ Salesforce Ecosystem Partners

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Major Contender in Everest’s Digital Interactive Experience Peak Matrix

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Winner of the ‘iF DESIGN AWARD’ for Best Service Design​

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Winner of India’s Best Design Awards for Best Design Studio at the POOL Show

Synergy in Action: Our Ecosystem of Trusted Partners

Explore all partnerships

Forward-Looking Thoughts and Compelling Stories

Wolverines Salesforce Commerce Cloud platform

Case Study

  • Retail & CPG

Wolverine’s Salesforce Commerce Cloud platform gets an uplift

Wolverine’s Salesforce Commerce Cloud platform gets an uplift Read More  
ideate design studio

Thought Leadership

  • Technology

Fast and Steady Wins the Race

Fast and Steady Wins the Race Read More  
tech driven cx

Thought Leadership

  • Technology

Driving CX in Today’s Demanding World

Driving CX in Today’s Demanding World Read More  

Making real-time, personalized experiences real.
Our CX Transformation Services.

We would love to hear from you

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