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Brillio helps clients deliver authentic and responsive experiences that drive significant impact on profitability & customer advocacy through data-led experience reimagination, focus on customer journeys and partnerships with leading CRM and CX Platforms.
Our CX offerings are dedicated towards enabling our clients to connect closer and deeper with their stakeholders through experience transformation.
Our capabilities on Salesforce from CPQ, Commerce, DevOps, and PDO to Org Optimization and Application Clouds (Sales, Service, Marketing) enable our clients to engage with customers in whole new ways.
Craft human centric, intelligent experiences that customers love.
Combine the power of experience, data, and technology to evolve into a customer focused organization.
Connect with your customers with speed, context and focus.
A fantastic experience working with Brillio on such an important project for our business. We needed the project delivered in an incredibly short timeframe, and the speed, effort and determination of Brillio to help us get there on time was truly impressive.
With Service Cloud Transformation and Implementation clients can significantly improve customer satisfaction, resolution times as well as cross-sell volumes. Enhanced self service with automation, unified agent console, customer data unification, field services management ensures that all stakeholders in the value chain can benefit from superior user interactions.
Create and execute an omni channel strategy that delivers uniquely personal experiences in the channel of choice via B2B Commerce Platform Implementation, Mobile Commerce, CRM & Marketing Integration, Content Management Systems.
Our deep expertise in API-fication, microservices architecture, headless experiences and the ability to set up integrated channels is helping clients to move to newer operating models, subscription-based delivery models, usage-based pricings.
Our partnership with salesforce enables our clients to accelerate their product development needs on the appexchange platform across the end-to-end development lifecycle spanning from strategy, design, engineering, security reviews, roll-out, and implementation.
Transform your sales operations and significantly boost productivity through demand forecasting, inside sales acceleration, streamlining price & quotes and integrating systems for collaboration with partners and to consolidate mergers & acquisitions.
Enables the enterprise to analyse the existing Salesforce ecosystem & suggests data-driven recommendations to reap maximum benefits from Salesforce investments.
Brillio’s CPQ solution helps sales teams spend more time selling by enabling quick and error-free quote creation through guided selling and product recommendations that are specific to the needs of their customer.
Brillio’s Commerce capability helps in transforming the shopping experience across all sets of customers – B2B, B2C, or B2B2C by building seamless integration with the entire Commerce ecosystem.
Brillio offers a one-stop shop for all CX strategy needs. Right from CX Blueprinting, Empathetic Design, CX Maturity Assessment, Platform Evaluations and CX monitoring, Brillio is able to offer CX strategy consulting that delivers high impact, desirable and measurable customer journeys.
To improve customer experience substantially and sustainably, Brillio brings to its clients proven change methodologies and frameworks that help break silos and accelerate adoption.
Recognized as a Leader & Rising star in ISG’s study on Salesforce Ecosystem partners 2021.
Featured by Forrester in Salesforce Now Tech report as a major service provider in the midsize segment.
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