Enterprise Digital Customer Experience Consulting

Customer Experience Services

Operationalize Customer Experience Transformation with data-driven, personalized & trustworthy experiences.

Brillio helps clients deliver authentic and responsive experiences that drive significant impact on profitability & customer advocacy through data-led experience reimagination, focus on customer journeys and partnerships with leading CRM and CX Platforms.

Customer Experience Services

Our CX offerings are dedicated towards enabling our clients to connect closer and deeper with their stakeholders through experience transformation.

Our capabilities on Salesforce from CPQ, Commerce, DevOps, and PDO to Org Optimization and Application Clouds (Sales, Service, Marketing) enable our clients to engage with customers in whole new ways.

Impact of Customer Experience Services

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Craft human centric, intelligent experiences that customers love.

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Combine the power of experience, data, and technology to evolve into a customer focused organization.

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Connect with your customers with speed, context and focus.

Client Spotlight

A fantastic experience working with Brillio on such an important project for our business. We needed the project delivered in an incredibly short timeframe, and the speed, effort and determination of Brillio to help us get there on time was truly impressive.

Ed Massey
Strategic Partnerships, GoCardless

Our Services

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Customer Service Excellence

With Service Cloud Transformation and Implementation clients can significantly improve customer satisfaction, resolution times as well as cross-sell volumes. Enhanced self service with automation, unified agent console, customer data unification, field services management ensures that all stakeholders in the value chain can benefit from superior user interactions.

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Omni-Channel Hyper Personalized Experience

Create and execute an omni channel strategy that delivers uniquely personal experiences in the channel of choice via B2B Commerce Platform Implementation, Mobile Commerce, CRM & Marketing Integration, Content Management Systems.

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Business Model Innovation

Our deep expertise in API-fication, microservices architecture, headless experiences and the ability to set up integrated channels is helping clients to move to newer operating models, subscription-based delivery models, usage-based pricings.

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Product Development Outsourcing

Our partnership with salesforce enables our clients to accelerate their product development needs on the appexchange platform across the end-to-end development lifecycle spanning from strategy, design, engineering, security reviews, roll-out, and implementation.

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Lead to Revenue Transformation

Transform your sales operations and significantly boost productivity through demand forecasting, inside sales acceleration, streamlining price & quotes and integrating systems for collaboration with partners and to consolidate mergers & acquisitions.

Our Solutions

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Org Optimization & Consolidation

Enables the enterprise to analyse the existing Salesforce ecosystem & suggests data-driven recommendations to reap maximum benefits from Salesforce investments.

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CPQ

Brillio’s CPQ solution helps sales teams spend more time selling by enabling quick and error-free quote creation through guided selling and product recommendations that are specific to the needs of their customer.

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Commerce Solutions

Brillio’s Commerce capability helps in transforming the shopping experience across all sets of customers – B2B, B2C, or B2B2C by building seamless integration with the entire Commerce ecosystem.

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CX Strategy

Brillio offers a one-stop shop for all CX strategy needs. Right from CX Blueprinting, Empathetic Design, CX Maturity Assessment, Platform Evaluations and CX monitoring, Brillio is able to offer CX strategy consulting that delivers high impact, desirable and measurable customer journeys.

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Change Management

To improve customer experience substantially and sustainably, Brillio brings to its clients proven change methodologies and frameworks that help break silos and accelerate adoption.

Analyst Highlights

Recognized as a Leader & Rising star in ISG’s study on Salesforce Ecosystem partners 2021.

Featured by Forrester in Salesforce Now Tech report as a major service provider in the midsize segment.

Our Partner Ecosystem

Insights

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CUSTOMER EXPERIENCE Thought Leadership
Mining Your Data To Craft Better Customer Experiences

Customer experience is the new differentiator for enterprises. In order to provide captivating customer experience, listen what customers want. This...

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CUSTOMER EXPERIENCE Case Study
Leveraging Advanced CX Design to Reimagine Terminix's Digital Customer Journey...

About the Customer Terminix is a leading provider of residential and commercial pest control. Leaders in the industry since 1927,...

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CUSTOMER EXPERIENCE Blog
Enhancing the user experience in the e-commerce industry with Digital...

Technological upheaval in all sectors of today has left us wondering what our next step in digital transformation could be,...

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