ServiceNow - Brillio

ServiceNow

Accelerate and Transform your digital experience at scale

PARTNER WITH US

We assist companies to re-imagine their digital experiences and provide amazing user journeys.

Revolutionize your operational IT capabilities with the help of Brillio’s enhanced partnership with ServiceNow for modernizing digital experiences to build exponential business outcomes. Leverage machine learning & advanced analytics, mitigate system failures, gain real-time visibility, streamline processes, minimize risks, improve communications, monitor and predict network outages, and seamlessly deliver high-performance services with our cutting-edge solutions and implementations.

We provide a flexible approach to IT operational capabilities, enabling organizations to scale according to their needs.

Our Offerings

IT Service Modernization

Take advantage of Brillio’s IT Service Management for streamlined ticketing processes with seamless scalability for your business to guarantee optimum computing capabilities. We create 
value by modernizing the legacy IT operations for driving high-performance and agility, with a more consolidated set of IT systems and assets, reduced response times, and complete transparency for any request.

Workplace Transformation

We provide the customer with proactive services to re-imagine the digital employee experiences by increasing overall operational efficiency and enterprise productivity. The latest Workplace transformation capability from Brillio, driven by ServiceNow, enables the customer to make data-driven decisions. At the same time, it allows the users to work smarter and faster to achieve new levels of productivity by optimizing the tasks and digitizing the workflows, thus unlocking the insights to anticipate the recent user trends and drive service improvements.

SecOps Management

Empower your organization to discover, prioritize, and respond effectively to risks by utilizing security process automation. The spectacular growth of digital has made us even more vulnerable to cyberattacks and threats. It is imperative for businesses to have a robust security strategy, especially when the teams are remote, and the operations are cloud-based. Brillio’s power in security operations, driven by ServiceNow, allows the user to identify threats, security incidents, and susceptibilities. Thus, increasing the security operations efficiency by handling the vulnerabilities and automating the response to the incidents.

Customer Service Transformation

Equip your teams with the right set of tools and technologies to create the “Eureka Moments” for customers and delight them instantly. Nowadays, the customer being more demanding than ever, there’s a high demand for rapid and straightforward resolutions to their problems along with a seamless cross-channel experience. Brillio enables you to become proactive in delivering unified experiences across the channels and transform the customer journey. Driven by ServiceNow, our solutions assist customers in navigating across channels effortlessly, enables front office associates to direct customer service requests to the correct team, and track actual SLAs. It also allows the support team to view the service tickets in a single view for collaboration and faster resolution.

Custom Application Crafting

Revive your application development process for faster time-to-market and better user experiences. Streamline the common workflows and automate tasks by building apps. Identify how you can automate the manual processes and reduce the time and cost of migrating present systems to improved platforms. Through Brillio, driven by ServiceNow, you can utilize the platform’s low-code/ No-Code development environment and build cost-effective, scalable, and advanced applications to cater to your business requirements. Customized apps built on the ServiceNow Platform can help your organization store information and manage business processes, increasing productivity and agility.

Our Industry Expertise

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Logistics & Manufacturing

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Telecommunication

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Pharma & Healthcare

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Retail & E-commerce

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BFSI

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Client Stories

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