Complex commerce customer journeys powered by customer data intelligence
Today’s retail and B2B organizations need to make their digital investments work harder and more effectively. Whether the investment is in eCommerce, lead generation, or organizational effectiveness, business and IT leaders are looking to increase ROI by maximizing customer data intelligence to activate differentiated customer experiences.
Personalization and Customer Data Activation
Leveraging customer data to drive rich, highly personalized experiences across traditional digital touchpoints and non-traditional (voice, in-store, phone) touchpoints. Analyzing customer data to drive insights and go-forward business decision-making.
Customer Intelligence and Customer Data Platforms
Developing enterprise-enabled customer intelligence including the development of customer data platforms (Adobe, Salesforce, mParticle, and Azure). Includes ingestion and standardization of data sources and powering personalized experiences with rich customer data.
Channel Revenue Optimization and New Channel Realization
Services for customers that have just launched a digital commerce channel or need to launch a commerce channel including revenue optimization, site/platform optimizations, and execution of an end-to-end product roadmap.
B2B Commerce and Customer Service
Specific to B2B organizations or B2B business units, services that enable an end to end sales and service customer journey including process enablement for channel shifting traditional analog order volumes to low-cost digital self-service commerce.
Supply Chain Intelligence
Enable organizations to define and implement intelligent supply chains for the digital world. Leverage modern cloud technologies, AI/ML, and analytics to drive superior fulfillment experiences for customers via delivery speed and flexibility, while optimizing supply chain costs to improve profitability.
Modernize the technology ecosystem via modern public cloud platform partnerships (Adobe, Salesforce, AWS, GCP, and Azure) or de-coupling a monolithic architecture into micro-services and REST-based services. Mitigate legacy-infrastructure associated risks and costs and take your organization to the next level by achieving significant security improvements, platform and workflow optimization, as well as exponential productivity boost.
PARTNERSHIPS & ALLIANCES
Meet The Team
Head of Customer Experience & Data Solutions Practices
Dave has proven expertise in leading several large customer experience transformation programs for leading clients. Throughout his 22+ years career, Dave has crafted CX go-to-market strategy and solutions, business growth, and client delivery commitments across the Retail industry.