Understanding the Voice of the Customer goes well beyond NPS and survey data. Organizations know that in order to win and retain customers, they must exceed expectations across the customer journey.
In this piece, you will learn how to:
- Use unstructured data to build a 360-degree view of the customer
- Understand and utilize customer interactions with your brand across channels
- Become a more customer centric organization by improving marketing effectiveness and business decision-making through customer feedback.