A global insurance provider partnered with Brillio to lead a high-stakes ServiceNow transformation across ITSM, Finance, and Procurement. With 25,000+ users impacted and a hard deadline to exit legacy tools, success hinged not just on technical delivery – but on widespread behavior change. Brillio’s proprietary 5Es methodology powered an end-to-end Organizational Change Management program, aligning stakeholders, enabling rapid adoption, and building a lasting framework for continued platform success. From targeted communications and role-based training to an embedded champion network, Brillio delivered a change experience that turned resistance into enterprise-wide readiness.
The result: over 10,000 hours of training delivered, 6,500+ practitioners onboarded, and a long-term adoption strategy that continues to power future initiatives.
Read the full case study to see how by weaving change into every stage of the implementation – not bolting it on at the end – Brillio helped the client move fast, meet regulatory deadlines, and create a foundation for sustainable transformation.
