Building a self-service platform for a major networking company and significantly improving its operational performance

About the Customer

The client is a major California-based wireless networking company, with a history of over 20 years. Its solutions provide clients seamless wireless network services, monitor networks meticulously, and future-proof networks for IoT (Internet of Things), the next generation of devices.

Business Challenge

Over its growth journey, the customer has acquired various warehouses and different facilities, as well as developed proprietary warehouse management systems, adding significant complexity to its IT landscape. Due to disparate systems, with around 10+ WMS applications used across 150+ warehouses, it was a challenge to provide a self-service platform to customers to place orders and help them more effectively manage their business.

The client also aimed to integrate data across warehouses and provide a single source of truth through the consolidation of data into a data lake, to improve operational efficiency and achieve scalability based on future business needs.

The challenges the customer faced:

• The manual process of developing and maintaining multiple-source reports using Excel.
• Manually generated insights were shared via Excel/email to be used by stakeholders.
• Pnb-Pdw was employed for most data pulls, along with BMT (Backlog Management Tool).
• The nature of data flow only allowed the users to get the data after 2-3 days, as DXC was also involved in pushing the files through jobs.
• No predictive or prescriptive actions were in place, with the nature of the analysis more diagnostic.