Accelerate and Transform your digital experience at scale
Revolutionize your operational IT capabilities with the help of Brillio’s enhanced partnership with ServiceNow for modernizing digital experiences to build exponential business outcomes. Leverage machine learning & advanced analytics, mitigate system failures, gain real-time visibility, streamline processes, minimize risks, improve communications, monitor and predict network outages, and seamlessly deliver high-performance services with our cutting-edge solutions and implementations.
We provide a flexible approach to IT operational capabilities, enabling organizations to scale according to their needs. We assist companies to re-imagine their digital experiences and provide amazing user journeys.
What We Do
/IT Service Modernization
Take advantage of Brillio’s IT Service Management for streamlined ticketing processes with seamless scalability for your business to guarantee optimum computing capabilities. We create value by modernizing the legacy IT operations for driving high-performance and agility, with a more consolidated set of IT systems and assets, reduced response times, and complete transparency for any request.
We provide the customer with proactive services to re-imagine the digital employee experiences by increasing overall operational efficiency and enterprise productivity. The latest Workplace transformation capability from Brillio, driven by ServiceNow, enables the customer to make data-driven decisions. At the same time, it allows the users to work smarter and faster to achieve new levels of productivity by optimizing the tasks and digitizing the workflows, thus unlocking the insights to anticipate the recent user trends and drive service improvements.
Empower your organization to discover, prioritize, and respond effectively to risks by utilizing security process automation. The spectacular growth of digital has made us even more vulnerable to cyberattacks and threats. It is imperative for businesses to have a robust security strategy, especially when the teams are remote, and the operations are cloud-based. Brillio’s power in security operations, driven by ServiceNow, allows the user to identify threats, security incidents, and susceptibilities. Thus, increasing the security operations efficiency by handling the vulnerabilities and automating the response to the incidents.
/Customer Service Transformation
Equip your teams with the right set of tools and technologies to create the “Eureka Moments” for customers and delight them instantly. Nowadays, the customer being more demanding than ever, there’s a high demand for rapid and straightforward resolutions to their problems along with a seamless cross-channel experience. Brillio enables you to become proactive in delivering unified experiences across the channels and transform the customer journey. Driven by ServiceNow, our solutions assist customers in navigating across channels effortlessly, enables front office associates to direct customer service requests to the correct team, and track actual SLAs. It also allows the support team to view the service tickets in a single view for collaboration and faster resolution.
/Custom Application Crafting
Revive your application development process for faster time-to-market and better user experiences. Streamline the common workflows and automate tasks by building apps. Identify how you can automate the manual processes and reduce the time and cost of migrating present systems to improved platforms. Through Brillio, driven by ServiceNow, you can utilize the platform’s low-code/ No-Code development environment and build cost-effective, scalable, and advanced applications to cater to your business requirements. Customized apps built on the ServiceNow Platform can help your organization store information and manage business processes, increasing productivity and agility.
/Logistics & Manufacturing
Shipment Tracking Portal- With the help of Brillio and ServiceNow, build a portal to gain transparency into all the booked, shipped, picked up & delivered containers/ shipments. In case of a delay, automatically send communication to both sender & consignee informing about the delay and adjusted arrival times.
Plant & Equipment Maintenance- Take an intelligent, reliable & effective approach to preventive plant maintenance in order to predict failures or issues even before they occur.
Vendor Management System- Build a centralized portal and a unified system that helps in managing issues & queries from vendors and helps in tracking & resolving those queries.
Telecommunication Service Management- With the increasing dependence on telecommunication at workplaces, the importance of a unified telecom service management platform has increased manifolds. Brillio & ServiceNow brings to you a single platform for real-time visibility, proactive care & end-to-end service assurance for telecom operations.
Predictive & Proactive Network Monitoring & Management- Leverage machine learning & advanced analytics to proactively monitor and predict network outages to deliver high-performance business services. Leverage our network management solution to quickly detect network issues, proactively notify customers of service events, and promptly identify the root cause of service issues.
/Pharma & Healthcare
Operational Support for Clinical Trials- Clinical trials are an integral part of the drug discovery and development process. It involves following up with a huge number of participants while meeting the regulatory requirements, making it a time-consuming & error-prone process. By leveraging a secure web portal for communicating with patients, organizations can streamline & enhance the clinical trials, boost participation retention rates, and reduce time to market.
Clinical Asset Management- Get a holistic & single pane of glass view of all the connected medical devices. Maintain high-security standards by minimizing risk exposure for connected devices and complying with regulatory requirements.
/Retail & E-commerce
Smart Retail Operations: Brillio, fueled by ServiceNow, enables retailers to provide their customers with the best shopping experience possible by automating service interactions throughout their operations. To create lucrative and tailored customer experiences, retailers may acquire near real-time inventory information for smarter merchandising, remove tedious to-and-fro communication, improve HR competencies, respond to changing market dynamics, and much more.
Managing Promotional Campaign: Several retailers enable franchisee or regional managers the option to participate in promotional campaigns. Unfortunately, the campaign registration process can be lengthy, inconvenient, and requires monotonous information to be entered manually which might lead to errors and delayed launches. ServiceNow’s platform can help retailers build a customized solution to their diverse challenges. A centralized self-service portal can simplify the campaign enrollment process which can lead to increased satisfaction levels amongst the enrollees and the team.
Operational Resilience: Easily integrate governance, risk, and compliance into workflows, track risk across all business processes, and generate instantaneous reports, alerts, and risk-reduction initiatives. To understand and react to shocks, ServiceNow can link business services to underlying IT, people, and third-party vendors. ServiceNow can automate breach responses based on business effect, ensure compliance with regulations, efficiently manage change, and lower compliance costs.
Connected Branch: Transform branches to provide personalized recommendations and cost-effective services. Through Brillio, powered by ServiceNow, financial institutions can connect their branches and employees to the rest of the bank. This ensures that systems, facilities, and infrastructure are available whenever and wherever consumers need them, and that services are delivered uniformly.