AI-Driven Enterprise Transformation Services | Brillio

Customer Experience Transformation

Design, sell, and serve from one connected view of the customer, with AI built into every touchpoint.


Turn connected journeys into
predictable revenue

Customers move between channels, devices, and teams without thinking twice. Most enterprises can’t follow them, because marketing, sales, commerce, and service still run on separate data and separate systems. We bring them together with Customer 360, agentic AI, predictive analytics, and intelligent automation, so every interaction builds on the last and Lead-to-Revenue moves faster, from first touch to renewal.

Agentic AI across marketing,
commerce, and revenue 

01

AI-led Lead-to-Cash Transformation

Embed agentic AI across the lead-to-cash journey, from lead qualification and forecasting to quoting, pricing, orders, and contracts. Reusable L2C assets and AI-led automation cut manual effort and shorten revenue cycles.

02

Salesforce Managed Services

Stabilize and run multi-cloud Salesforce environments with structured L2/L3 support, AI-enabled incident triage, and automated DevOps. A lower-cost, lower-risk operating model improves delivery velocity and keeps costs predictable year over year.

03

Agentforce and Data 360

Bring Agentforce and Data 360 together as one orchestrated ecosystem, from zero-copy data to autonomous lead-to-cash workflows. Pre-built agents, governed AI, and a unified data backbone move use cases into production faster.

04

Autonomous Engineering

Embed AI across the full Salesforce SDLC, from requirements and solution design to development, QA, and release. AI-assisted, metadata-aware engineering accelerates delivery while improving quality, security, and platform stability.

05

Agentic Commerce Transformation

Modernize commerce with AI-driven personalization, autonomous buying journeys, and composable architecture. Shopping concierges, personalized replenishment, and autonomous procurement help B2B and B2C businesses improve conversion, engagement, and digital revenue.

06

Website Modernization

Modernize digital experience platforms with agentic AI, composable architecture, and intelligent content operations. AI-assisted assessment, code conversion, and content migration shorten modernization timelines and lower platform total cost of ownership.

07

Agentic Marketing Orchestration

Orchestrate customer journeys and campaigns across channels with AI-driven segmentation, real-time decisioning, and autonomous optimization. Improve personalization at scale, lift conversion, and reduce customer acquisition costs.

08

Content Supply Chain Optimization

Automate the content lifecycle with AI, from demand intelligence and production to enrichment, localization, and distribution. Agents draft, editors refine, and governance stays built in, so campaigns launch faster across channels and markets.

Real-world outcomes across the customer lifecycle

77%

Global QSR leader speeds up clickstream testing by 77%

The world’s largest quick-service restaurant chain relies on clickstream data to personalize offers for more than 100 million app users. We built an agentic test platform that validates clickstream events end to end, across devices, builds, and markets. This replaced manual regression testing and delivered a 77% productivity gain.

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Analyst-backed across Salesforce, commerce, and agentic AI

Trusted partnerships,
powered by a strong ecosystem

Focus on what moves the needle in a changing world

Enterprise IT readiness for maximizing Microsoft Copilot ROI

Thought Leadership

  • Hi-Tech
  • CX

The estate, not the model, decides your Copilot ROI

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Design for the AI agent, not just the customer

Point of View

  • Retail and CPG
  • CX

Design for the AI agent, not just the customer

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Engineering empathy to improve patient experience across connected healthcare systems

Point of View

Engineering empathy: Patient experience is a ‘systems’ problem

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Navigating the shift from digital-first to AI-first in healthcare

Point of View

  • Healthcare
  • AI and Data Engineering

Navigating the shift from digital-first to AI-first in healthcare

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Disconnected touchpoints to connected journeys: Your questions answered

We work through eight transformation frameworks across two areas. Lead-to-Revenue covers Lead-to-Cash, Salesforce Managed Services, Agentforce and Data 360, and Autonomous Engineering. Marketing and Commerce covers Agentic Commerce, Website Modernization, Agentic Marketing Orchestration, and Content Supply Chain Optimization. Together, they connect how enterprises attract, sell to, and serve customers.

Our AI-led Lead-to-Cash Transformation framework applies agentic AI across sales, forecasting, quoting, pricing, orders, and contracts, using reusable L2C assets and automation. Agentforce and Data 360 add pre-built agents and a unified data backbone, so these workflows run on trusted customer data and move from pilots into production.

Salesforce Managed Services provides a structured, lower-risk operating model with L2/L3 support, AI-enabled incident triage, and automated DevOps. Autonomous Engineering embeds AI across the Salesforce SDLC, from requirements and design to development, QA, and release, improving delivery speed, quality, and security.

Our Agentic Commerce Transformation framework combines AI-driven personalization, autonomous buying journeys, and composable architecture for B2B and B2C businesses. Website Modernization uses AI-assisted assessment, code conversion, and content migration to modernize digital experience platforms faster and at a lower total cost of ownership.

Agentic Marketing Orchestration uses AI-driven segmentation, real-time decisioning, and autonomous optimization to personalize campaigns across channels and reduce acquisition costs. Content Supply Chain Optimization automates content from demand intelligence to production, localization, and distribution, with governance built in throughout.

Where is your customer journey losing revenue?

Start with one revenue workflow, Salesforce org, storefront, campaign, or content pipeline. We’ll help you find where AI can close the widest gap between what customers want and what your teams deliver.