Thought Leadership

Originally developed as technologies for gaming and entertainment, Augmented Reality (AR) and Virtual Reality (VR) are coming to the mainstream […]

Inside, we talk about the new realms of CRM in today’s customer experience driven and service-centric era and the rising […]

Technology has been leading the way enterprises evolve – from re-imagining unique business models, to offering crafted experiences that customers […]

Register to receive our latest eBook – Get Started with the Digital OneOffice™: the Yokohama Story. This eBook shares the digital transformation […]

Addressing consumer’s volatile demands calls for constant demand sensing in an open collaborative manner. Leverage data to capture the last […]

Being an innovative and fast-evolving technology, Containerization has changed the way applications are developed. According to a 2019 survey, it […]

Understanding the Voice of the Customer goes well beyond NPS and survey data. Organizations know that in order to win […]

Customer experience is the new differentiator for enterprises. In order to provide captivating customer experience, listen what customers want. This […]

The trends for an enterprise and/or consumer to be relevant digitally and the adoption of cloud-first & mobile-first approach has […]