eBook | Technology | CX
Explore the transformative work we have done for our clients with Salesforce Cloud, highlighting some of the exceptional solutions we have implemented. Through our strategic initiatives, we have enabled organizations across various industries to leverage the full potential of Salesforce Cloud to enhance user engagement, streamline operations, and achieve significant business growth.
Our success stories reflect the diverse challenges our clients faced and the bespoke solutions we provided to address them. For instance, by revamping an HR portal for a leading American biotechnology company, we reduced issue resolution time by 40%, leading to a 92% first contact resolution and a staggering 70% NPS score. Similarly, our integration of Dynamics and MuleSoft for a major bank resulted in a 40% reduction in total cost of ownership and a $150 million gain in market share, showcasing our capability to drive substantial business impact.
Brillio’s approach incorporates the latest Salesforce technologies, such as Lightning Web Components, Service Cloud, and Community Cloud, to deliver high-performing, scalable solutions. From improving HR portals for better employee support to transforming partner portals for enhanced user experience, our solutions are designed to meet specific client needs while ensuring long-term adaptability and success.
Explore the results we have delivered for our clients and see how we empower organizations to achieve remarkable outcomes with Salesforce Cloud.