Cloud-native and SaaS organizations face a constant balancing act: maintaining uptime, retaining customers, and scaling operations without adding complexity or cost. Traditional Application Management Services (AMS) often fall short, focusing on reactive support rather than driving product performance and growth.
Brillio’s next-generation AMS changes that. Designed specifically for cloud-native environments, our GenAI-powered framework brings together real-time telemetry, automation, and AI-driven insights to deliver measurable impact across product, engineering, and support functions.
Our approach is simple but powerful. By integrating with tools like ServiceNow, AppDynamics, Datadog, and CRMs, we streamline operations without requiring platform changes. Teams see up to 40 percent gains in support productivity, 35 percent faster issue resolution, and a reduction in total cost of ownership by as much as 50 percent.
What sets Brillio apart is our ability to go beyond incident management. We help SaaS teams detect churn before it happens, identify upsell opportunities based on user behavior, and automate subscription workflows to reduce friction. Intelligent dashboards provide real-time visibility tailored to the needs of product managers, engineers, and CX leaders.
From usage anomaly detection to pricing optimization using reinforcement learning, every layer of our AMS is built to enhance performance, improve agility, and drive smarter decisions. The result is a system that doesn’t just support your product — it helps it grow.
Explore how Brillio transforms AMS from a cost center into a real-time engine for digital growth, enabling your teams to do more, faster, and smarter.
