Category: Technology and Business

Beyond CRM lies the big-stakes universe of field services. This is an exciting space because the moment a product or a service is sold,

“One-third of consumers say they would consider switching companies after just one instance of bad customer service.” American Express Customer […]

Design is more relevant now than ever before. Demanding customers, changing needs and evolving technology ecosystems are putting extreme pressure […]

Suppose Netflix shut down your fav shows. Assume the streaming service pulled out the next season of its action-packed medieval […]

Customer experience isn’t all about customer-facing apps and portals. Quite often, empowering front-office executives with solutions for an improved experience […]

Key takeaways: The different mindset that product development on Salesforce platform requires Key factors to consider while building AppExchange products […]

If you are like me, the word “unreasonable” has always had a negative connotation attached to it. Whether you are […]

Companies are spending millions of dollars on marketing automation for their inbound marketing and lead nurturing processes. However, the big […]

Containerization has changed the way applications are developed, deployed, run, scaled, rolled back and managed. A 2019 study observes the […]

The learning sessions at AWS re:Invent are always an eye-opener. This year was no different. With training and certification opportunities, […]