Empowering Sales and Services teams to Organize and Execute Campaigns Seamlessly
Brillio • January 22, 2020
Brillio helps improve customer experiences in both physical and digital banking space with cost-effective end-to-end automation.
About the Customer
The customer is the largest independent bank headquartered in Southern California, United States that served the Chinese American community. It focused exclusively on the United States and Greater China markets and operates over multiple locations worldwide.
There was a need for an efficient UI to facilitate customer transactions to make it highly easy-to-use and enable interaction to facilitate conversations with the bank’s customers. The intelligent model had to provide contextual information and insights to empower the sales and services teams to organize and carry out campaigns seamlessly.
Brillio built a core API platform since using Mule4
The APIs are designed for flexibility, error handling and seamless integration with different vendors’ systems
Brillio took the phased delivery approach to complete the final integration with different vendors and consumers and implementing the project. This involved a combination of onshore and offshore activities.
Hosting Platform – Cloudhub/AWS
Web server/App Server – Anypoint Runtime
Programming Environment – Java, Mule
Middleware platform – Mulesoft
The digital behaviour growth of their customers
Enhancing customer experiences in both the physical and digital banking space
Creating newer customer interaction channels which are digital in nature