The client is a US-based multinational company serving the combined industries of healthcare, information technology and clinical research. It is a provider of biopharmaceutical development and commercial outsourcing services, focused primarily on Phase I-IV clinical trials and associated laboratory and analytical services, including consulting services. It has a network of more than 58,000 employees in over 100 countries. As of 2019, the client was reported to be one of the world’s largest contract research organizations.
The client was growing rapidly, and their existing .NET legacy solution was not working in accordance with the rising demands of the industry; thereby impacting its revenue and growth. Key challenges faced by the client included:
To resolve these challenges, the client partnered with Brillio, a Salesforce product development specialist, to deliver a custom product for health industry on Salesforce AppCloud for life sciences businesses. Brillio team followed a phased approach to:
The team helped create a single repository to collect and consolidate all HCP/ HCO transfer of value interaction data enabling proactive compliance at the time of interaction.
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