The client is a leading Australian Distributor and Premium Supplier of Plumbing and Bathroom Products for Residential, Commercial, and Infrastructure Customers. They have a strong store footprint of 800+ stores across Australia, New Zealand, and the United States, with a vision to embrace new ways of helping their customers get what they need.
With their customers at the core, the client always stays invested to look for ways to save their customers time and help their businesses succeed by delivering quality and expertise. Having a history of 100+ years in the industry, the client’s Backoffice functions like Store Replenishment are heavily dependent on legacy systems like “Genero”. Historically, the Turn-around-time to replenish products across 700 stores would take around 10 hours – sometimes, the process would even interfere with store operational hours in case of a peak in demand
With the changing landscape of how the future stores operate 24*7, they are expected to be replenished seamlessly with minimal intervention from operations. A longer time of stores replenishment has proved costly and time-consuming for the client, and they are found in a situation to transform themselves by upgrading their IT components and business functions, and core processes
The client chose Brillio as the key partner to modernize their legacy applications of their stores. Brillio enabled the client’s vision with New Age Digital Transformation through Legacy Modernization and reduced the high-impact dependency on legacy technology such as Genero. With the help of a 12-member team and the use of best-in-class Engineering practices, technology, and skillsets, Brillio helped the client achieve the milestone of replenishing their stores within 1.5 hours from a mammoth 10 hours. The entire transformation has enabled the Business Teams to save time and helped them focus on other critical store operation functions
Here is the approach followed:
Following Brillio’s implementation, the client was able to achieve the goals, and more, such as reduced processing time, performance improvement, etc.