Optimizing Operations and Reducing Costs by Leveraging Industries CPQ and Salesforce for Efficient Quote-to-Order Management
A pioneer in the global satellite internet access and space telecommunications industry, the company faced challenges due to rapid advancements in global communication technologies and increasing demand for streamlined digital services. It aimed to improve its quote-to-order management and handle complex deals more efficiently. Additionally, managing and provisioning services, analyzing pricing strategies, and identifying up-sell and cross-sell opportunities proved challenging. Recognizing the need for a robust platform to support their product and offer management needs, the company partnered with Brillio, a leading digital technology service provider, to implement the Salesforce Communications Cloud and Industries CPQ.
Brillio’s approach began with extensive workshops and assessments to understand the client’s requirements and current system gaps. The co-innovation sessions fostered collaboration in developing tailored solutions. The proposed solution used Salesforce Communications Cloud and Industries CPQ to streamline the quote-to-order process, integrating CRM and automation tools to enhance efficiency and accelerate time to market. The end-to-end CPQ solution catered to Sales, Product, Legal, and Finance teams, ensuring rapid quote generation, seamless order management, and operational efficiency. The agile methodology employed during implementation allowed for iterative development and prompt issue resolution, ensuring a robust solution.
The implementation of Industries CPQ and contract management using Communications Cloud yielded significant benefits, including streamlined lead-to-order processes, reduced deployment time, and lower operational costs through tool consolidation. The system’s scalability accommodated growth, and improved user experience and cross-departmental collaboration facilitated by Slack enhanced decision-making and reduced the time from prospect to order.
Explore the full case study to see how Brillio transformed the global e-commerce leader with Salesforce Communications Cloud.
