Faced with fragmented processes, tool sprawl, and siloed teams, a leading global financial services provider partnered with Brillio to modernize its ITSM environment. Through our rapid Pulse methodology, Brillio delivered deep insights into the client’s current state, co-created a future-ready operating model, and developed a strategic roadmap for scalable transformation. The result? Unified governance, accelerated automation, improved compliance – and over $70 million in projected savings.
What set this engagement apart was the speed and clarity with which Brillio delivered impact. In just 12 weeks, we facilitated over 70 stakeholder interviews, captured thousands of pain points, and aligned the organization around a visual blueprint for the future. With a balanced focus on process, platform, and people, Brillio helped the client move from fragmented operations to a scalable, modern ITSM foundation built for growth.
Read the full story to explore how Brillio’s Pulse approach drives clarity, consensus, and measurable business value.
