Our UK insurance client serves over 21 million customers across the UK, Ireland, and Canada. They prioritize digital resilience and have grown enormously through rapid expansions via strategic acquisitions and capital-light operations. Fighting financial crime is a crucial part of their business, but they had to contend with manual processes and disconnected systems when handling financial crime investigations. This caused operational hurdles and inconsistent handoffs during investigations, resulting in a fragmented investigative process. To solve this, the insurer sought a digital technology partner to build a unified and secure financial crime application that streamlined case management and enhanced fraud detection.
With our strong background in ServiceNow implementations, we built the FinCrime app, consolidating three custom-built legacy tools of the client. We unified these tools into a single, cohesive platform that covered the entire financial crime case management lifecycle. It enabled investigators to manage fraud investigations from lead intake to resolution within a secure, centralized system. The app boosted investigator efficiency and reduced the time spent logging leads by 50%. It saved an hour per week per user, enhancing operational efficiency for the client. The app achieved 100% uptime, greatly enhancing search speed and self-managed administrator functions. All this and more while maintaining the highest levels of security and governance. The outcome? We helped the insurer tackle financial crime with greater clarity and confidence, backed by a deployment journey that left nothing to chance.
