Personalized care, value-based care, home care, mental health, childcare, fitness and wellness, and integrated interoperable health systems have long been discussed, with a few of them being pushed through federal mandates. However, numerous day-to-day challenges remain for members of all ages, as evidenced by the following:
A significant percentage of members miss utilizing their yearly benefits, such as physicals, health check-ups, and vaccines, because they do not act on them promptly.
Surveys suggest that many members (primarily the responsible parties) would love a personal assistant to guide and support them through their health equity needs.
70% of Medicare beneficiaries don’t use (and are unaware of) benefits like the over-the-counter card, leaving $5 billion in unused allocated allowance per year.
Also, it is challenging for family heads, responsible parties, working mothers, homemakers, fitness enthusiasts, and others to continue to keep track of their own and their family members’ care needs, follow-ups, benefits utilization understanding, yearly physicals, vaccines, primary care physician visits, eye exams, dental and specialist consultations, and copays.
In the US healthcare system, the general practice is that the healthcare provider maintains patient records in their respective portals, so patients do not need to carry their records for every visit. While this seems convenient, today’s patients often visit multiple specialty providers driven by specific needs like an eye specialist, dentist, skin specialist, orthopedic, nutritionist, and so on. Due to unresolved interoperability challenges, a patient’s medical records and 360-degree history may not be accessible on an immediate basis, leading to delayed care and unnecessary repetition of tests. Imagine a skin specialist getting to know that the patient in front of them is diabetic and has to be assessed keeping that aspect in consideration during the medical diagnosis.
The aforementioned healthcare-specific aspects may keep payers and providers in consideration. However, let’s imagine a healthcare ecosystem where each one of us are members (for the payers) and sometimes the patients as well (from a provider’s perspective). We would have to collectively deal with several hurdles: independent apps for tracking fitness, diet recommendations, nutrition intake, pharmacy pickup reminders (that may cater to multiple pharmacy apps as well), wellness apps, independent portals to log in to check the copay balances and payoff, independent portals to log in to check the medical records to name a few. This means that there is a pressing need for digital health transformation where a 360-degree view can collate all the necessary features in a single place through a unified single pane of glass which is clearly missing today.
Consider a platform that can manifest itself to offer the personalized health experience needed for a range of different personas as illustrated below.
This platform must ensure that the interaction is seamless, preventing any complications in the experience such as too many touchpoints, clickables, navigations, and overload of features. Introduce AI in healthcare with a virtual assistant. A hyper-personalized AI-assisted health concierge that can be a personal companion to meet patient needs at the single click of a button or by conversing with it.
Would you like to know more about AI-powered health at your fingertips? Request a demo of our personalized health companion, SARA, by clicking here.
