“One-third of consumers say they would consider switching companies after just one instance of bad customer service.” American Express Customer […]

Design is more relevant now than ever before. Demanding customers, changing needs and evolving technology ecosystems are putting extreme pressure […]

Suppose Netflix shut down your fav shows. Assume the streaming service pulled out the next season of its action-packed medieval […]

Customer experience isn’t all about customer-facing apps and portals. Quite often, empowering front-office executives with solutions for an improved experience […]

Today, business conferencing systems are moderated by humans. But imagine a scenario where conference systems are moderated, enriched and enhanced […]

Key takeaways: The different mindset that product development on Salesforce platform requires Key factors to consider while building AppExchange products […]

If you are like me, the word “unreasonable” has always had a negative connotation attached to it. Whether you are […]

Majority of the Enterprises are embracing digital transformation strategy to accelerate impact, drive profound outcomes and remain competitive. New age […]

Companies are spending millions of dollars on marketing automation for their inbound marketing and lead nurturing processes. However, the big […]