The client is a large kidney dialysis center company that provides dialysis treatment to patients who require evidence of attention by a clinician at the point of care.
The client needed to build a centralized Identity and Access management system for seamless product access. Being in a sterile environment and a PPE suit, clinicians are required to log in every 15 minutes and produce a unique digital signature. This generates over 500k logins per year with a huge number of inevitable account lockouts, hampering patient care.
Brillio designed and deployed a system to support 350,000 patients at 4,000 locations globally. The implementation allowed clinical staff to log in once and then use the physical touch of a wristband for subsequent “passwordless” login. The entire process was automated, resulting in reduced costs, thus supporting handling constant workforce turnover too.
The process also included implementing a YubiKey authentication system with the universal directory.
Technologies partnership: Netskope, Okta, Yubico
Our implementation resulted in:
Decreased help desk calls, which resulted in significantly better time allocation to patient care by mitigating redundant effort and reducing support costs.
Reducing the time required to access systems and generate digital signatures to less than 2 minutes.
