Vicki Perryman is a transformational executive and strategic advisor with more than 35 years of experience driving customer-centric growth, operational excellence, and digital modernization—particularly across the healthcare and life sciences landscape. She currently serves as President and Operating Manager at Edgewater Ventures Group, where she advises C-suite leaders on business transformation, leadership development, and risk management, with a strong focus on the evolving needs of health-driven enterprises.
As Senior Vice President at Humana, Vicki led a global organization of 26,000 associates and oversaw operations impacting over 22 million members. She spearheaded an enterprise-wide customer experience transformation that resulted in a 78% increase in Net Promoter Score (NPS) and earned top national rankings from Forrester and Newsweek. Her leadership helped Humana redefine its member engagement strategy and establish itself as a customer experience leader in healthcare.
Throughout her career, Vicki has held senior roles at eBay, Cardinal Health, Wells Fargo, and JPMorgan Chase—bringing a unique blend of healthcare, life sciences, fintech, and ecommerce expertise. At Cardinal Health, she drove initiatives that enhanced operational agility and improved outcomes across provider and patient ecosystems.
Renowned for translating complex data into actionable insights, Vicki builds high-performance teams and fosters inclusive, purpose-driven cultures. Her deep industry knowledge and cross-sector experience uniquely position her to guide organizations through large-scale transformation, particularly in the health and life sciences sectors navigating rapid change and innovation.