Customers Speak
But Do You Recognize The Tone?

Gain in-depth customer insights and augment better experiences

Get Started Now!


Big Data For Business

Know your customer with insights from complex & unstructured data

Get Started Now!


Your ears on the aisle

Analytics solution to understand the true voice of your customer

Get Started Now!

Stay One Step Ahead with Brillio’s Customer Intelligence Platform

Convert mere voices into meaningful narratives, recognize behavior patterns, personal needs and wants, obtain feedback in real-time, build loyalty & gain business edge. Partner with us & catalyze customer insight across (structured & unstructured) data, wire into our decision making systems and measure impact to leverage innovative business strategies, operations, product development and communication. 

 

Why Voice of Customer?

Predict customer action and drive change

Customer satisfaction and loyalty is at the heart of sustainable success. Capture and decode customer sentiments and response to business products and services with comprehensive and intuitive insights from Brillio’s Voice of Customer.

What we do

speed-icon1.png

simplify

analyZING

Demography
Patterns
Sentiments
NLP

speed-icons_deliver

Deliver

insights

Reports
Dashboards
Early warning
Business intelligence
Real-time monitoring

speed-icons_listen

Listen

internal sources

Emails, surveys
recorded call data
IVR, chat, web

external sources

Social media blog
Product review sites

speedomiter_1.png speed-pointer.png
speed-icons_trigger

TRIGGER

aCTION

Campaign management
Product adoption
Online conversions
Business health scores
Brand perception & loyalty

How do we make it happen?

Age-based identification

Speech, keyword/text-based sentiment analytics

Proprietary Natural Language Processing

Omnichannel online-offline data analysis

Pattern/location-based analysis

Enterprise feedback management

Social media & customer forum monitoring

Sensing casual drivers via transaction & social data

How do you gain competitive advantage?

Diverse business operations

By accessing untapped data augmenting unique customer experiences

Strategic decision making

By going beyond ‘what’ and answering the “why”

Lasting customer loyalty

By understanding customer narratives & offering timely action

Unique product development

By gaining real-time insights, enabling customized offering

Improved marketing policy

By measuring impact and predicting customer action

How are Our Customers Doing?

Additional Resources

Whitepaper: When Customers Speak, Be Ready to Listen & React.
Point of View: How to drive better experiences by understanding the VOC
Point of View: Using VOC and other data sources to make informed, high  confidence decisions