be a digital-first business

what we do

ignite : customer relationships

We deepen your customer relationships by blending process expertise, design thinking and contextual intelligence to deliver sustainable business growth.

Brillio elevates the front office to help brands
take the fast lane to customer success

Our front office solutions focus on promoting high velocity, personalized, seamless, and highly engaging customer journeys by leveraging the best-in-class platforms and our proven accelerators.

“Brillio acquired Comity in 2018 to deepen our expertise with developing engaging customer experiences leveraging Salesforce technology.”

Learn more about Comity

Our Process

We help transform your CRM from being a system of records to a comprehensive system of Customer Engagement and Relationship Management (CERM) by focusing on the seven dimensions, delivered using world-class design, collaboration techniques and digital technologies:

Persona-led engagement
Keeping the target customer in mind

Design for experience
Enhancing user’s experience and application utilization

Platforms
Building upon accelerators and pre-built solutions

Integration
Integrating different sources to enhance customer profiles

Customer Journey Analytics
Capturing, measuring, evaluating quality of customer engagement

Insights
Decision making backed
by data

Automation
AI & cognitive assistants with self-service channels

Delivering Enhanced Customer
Relationships & Engagements

A Customer-Centric Approach

Our team of certified consultants and digital experts partner with you to develop a successful migration strategy, design custom CX and UX plans, implement CRM and mobile apps, and help you manage and grow adoption in the areas of customer support, sales, marketing and commerce.

The Result

Personalized and contextualized micro-moments across the entire customer journey that drive customer advocacy.

An enhanced information-rich experience for Malwarebytes customers

With a team of certified Salesforce experts, Brillio created an innovative e-commerce solution for the cybersecurity solutions vendor.

“Brillio’s Comity team helped us transform our sales and eCommerce platform so we could scale our operations alongside our growing business of protecting consumers and companies from advanced cyber-attacks. Their expertise with Salesforce and Heroku provided a solid foundation for a solution that blended platforms and processes into a solution that is easy for our customers and employees to use and our engineers to manage.”

Taking Eventbrite’s Salesforce Service Cloud fully-digital

With Brillio’s solution, Eventbrite gave their online customers an exciting new multimedia experience providing event organizers and attendees around the world with a robust, brand-centric support center that streamlined the process in both directions.

“We had an aggressive timeline and deployment schedule to improve the global self-service functionality of our Eventbrite Support tool for event organizers and attendees in 16 countries. To be successful, we knew we needed a partner with extensive expertise in creating and implementing innovative tools on the Salesforce platform. Brillio’s Comity team proved to be that partner to us, providing not just technical expertise, but valuable insight into user expectations.”

Improved sales accuracy with the power of data for Intermedia

Brillio developed a new app for Intermedia that gave their sales force an easily accessible, information-rich central clearinghouse of useful customer data.

“Because of Brillio’s Comity team, we now have a flexible Salesforce platform that empowers us to better manage our sales pipeline, lead generation, and reporting needs. They were true partners and delivered a solution that helped us more strategically use rich data to drive our business.”