Customer Engagement Platforms

Accelarating Customer Advocacy
Through Human-Centric Solutions

Businesses moving to Cloud technology is a strategic decision and requires careful consideration on multiple aspects of the migration – the IT shift, platforms, latest technologies, cost, business outcomes, scalability and more. Our global team of experts helps you right from decision-making to deployment, helping modernize and migrate existing infrastructure into secure, multi-cloud environments, seamlessly.

What

We Do

CONSULTING

Enhance your CRM to be personalized, collaborative, and a true engagement engine through solutions across sales, marketing, service, and commerce.

Product Development

Create custom applications on platforms such as Force.com and Heroku that are contextual, intelligent, and scalable tailored to your business needs.

How

We Do It

Persona-led discovery

customer journey definition

design for experience

develop with accelerators

enhance quality through automation

deploy using DevOps

Delivering

Enhanced Customer Relationships & Engagements

Bringing our consulting expertise on leading platforms such as Salesforce to supercharge every customer-facing function.

service

  • Omnichannel Customer Service
  • Customer Self-Service
  • Integrated Agent Desktop
  • Knowledge Center
  • Employee Communities
  • High-Touch Field Services
  • Conversational Bots

sales

  • Sales CRM Implementation
  • Pipeline Management & Forecasting
  • CPQ (Configuration Pricing Quoting)
  • Field Sales Excellence
  • Renewal Management
  • Partner Relationship Management

commerce

  • B2B Commerce Portals
  • B2C Portal Personalization
  • Supplier Integration

marketing

  • Multi-Channel Communication
  • Personalized Customer Engagement
  • Campaign Management

Engineering

Products On Platforms of the future

  • Product strategy
  • product design
  • product development
  • product upgrades
  • product maintenance
  • process orchestration
  • security reviews

We develop intuitive products tailored to the business needs using a technology stack that takes advantage of all the possibilities offered by the chosen platforms such as Force.com and Heroku.

“
No. 1 Partner of choice

No. 1 Partner of choice The team at Brillio has deep expertise in Salesforce implementation. They are indeed a partner of choice when it comes to projects with complex implementation and integration scenarios. Brillio understood our requirements and kept their commitment to delivering us a project which is creating value for our business.

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Lynn Sweeney – Director, Sales Operations – Yokohama Tire Group
Case Study
Enhanced Information-rich Experienceimg
Case Study
Taking Global Customer Support fully Digitalimg
Case Study
Insights from Voice Call Data for Salesforce Appimg
The New Rules of CRM and the “How” of Making it Realimg
Features in Forrester Report on Salesforce Implementation Servicesimg
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Let’s create something amazing together!

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