What
We Do
CONSULTING
Product Development
How
We Do It
Persona-led discovery
customer journey definition
design for experience
develop with accelerators
enhance quality through automation
deploy using DevOps
Delivering
Enhanced Customer Relationships & Engagements
Bringing our consulting expertise on leading platforms such as Salesforce to supercharge every customer-facing function.
service
- Omnichannel Customer Service
- Customer Self-Service
- Integrated Agent Desktop
- Knowledge Center
- Employee Communities
- High-Touch Field Services
- Conversational Bots
sales
- Sales CRM Implementation
- Pipeline Management & Forecasting
- CPQ (Configuration Pricing Quoting)
- Field Sales Excellence
- Renewal Management
- Partner Relationship Management
commerce
- B2B Commerce Portals
- B2C Portal Personalization
- Supplier Integration
marketing
- Multi-Channel Communication
- Personalized Customer Engagement
- Campaign Management
Engineering
Products On Platforms of the future
- Product strategy
- product design
- product development
- product upgrades
- product maintenance
- process orchestration
- security reviews
We develop intuitive products tailored to the business needs using a technology stack that takes advantage of all the possibilities offered by the chosen platforms such as Force.com and Heroku.
No. 1 Partner of choice The team at Brillio has deep expertise in Salesforce implementation. They are indeed a partner of choice when it comes to projects with complex implementation and integration scenarios. Brillio understood our requirements and kept their commitment to delivering us a project which is creating value for our business.
-
“One-third of consumers say they would consider switching companies after just one instance of bad customer service.” American Express Customer […]
-
“Less than 40% of businesses have a CRM adoption rate over 90%” – CSO Insights Low CRM adoption rates and […]
-
“Across the globe, 96% of consumers say customer service is an important factor in their choice of loyalty to a […]
All Rights Reserved.
