A significant amount of time has passed since my last article on this topic. One of the exceptional qualities of humans is that we can adapt and look for innovative ways to deal with new situations. Initially, organizations were looking at interim solutions to weather out the pandemic, but as time has passed the focus has moved to make many of these solutions permanent and operationalize them in a manner that will continue even when the pandemic has ended.
Technologies that enable virtual collaboration and provide productivity tools like Desktop as a Service (DaaS) etc. have now become normal and will probably remain the same once the pandemic is over. Instead of planning for the post-pandemic, businesses have moved to a permanent portfolio of offerings and models that will greatly remain unchanged post-COVID-19. As a key enabler of these business capabilities, the CIO organization must shift to a solution that will support business not as an interim but as a permanent solution.
All of the technology and IT services companies now try to differentiate themselves from the competition by proving their effectiveness and capabilities in remote and virtual environments. The focus of the CIO organization is now to carefully evaluate and choose products and services that will realize significant business value without accumulating huge technical debt.
Prepare for a glide path to the post-pandemic digital model
“Digital”, “Virtual”, “Contactless”, “Virtual Agile” and a few more similar buzz words are used by organizations to showcase how they are delivering services. To accomplish any of these conditions requires a significant change in tools, processes, and operating procedures. CIOs will play a significant role in enabling these capabilities for their business by:
While this is not an exhaustive list of the CIO agenda, these recommendations should be used as a foundation to build a detailed plan.
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