The customer is a leading construction products distribution company with over 180 locations across the United States and Canada. The company specializes in the supply of commercial construction and residential building trades. With an aim to help its sales reps and brand managers take informed strategic decisions, they wanted to include all the necessary information in a single hub rather than having its users switch between numerous applications. Microsoft Dynamics 365 was selected as a “one-stop-shop” application surfacing data from multiple locations.
The customer contacted Brillio to enhance the functionality of Dynamics 365 to better fit the needs of the sales reps and brand managers. Key challenges faced by the client included:
A steering committee was formed including sales representative, sales managers, and branch/ district managers from each region to obtain quick inputs. Brillio conducted weekly project meetings with the steering committee to thoroughly discuss the requirements and find the best possible solution. The team leveraged an agile methodology to deploy enhancements and customizations on the Dynamics 365 platform. Key enhancements include:
The team helped the client benefit from a more customized and enhanced version of Microsoft Dynamics 365 platform. This resulted in:
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