Synergizing Business Communications across Global Network

About ERG

ERG, a clinical research company, leads in early and late phase CNS study execution. This means that the company performs an in-depth medical research which includes complex evaluation of many variables.

In order to provide patients with adequate knowledge of the benefits and risks of clinical trial participation, ERG needed expansive clinical and medical research assistance. This led to the acquisition of ten fully functioning clinical research units to form a larger clinical group.

Business Challenge

Post acquisition, ERG found out that there:

• Was a rapid increase in capital expenditure on separate tools and systems
• Were growing complexities in importing, exporting and collaborating systems and data assets
• Was an increase in the turnaround time

The principal need, then, was to quickly consolidate ten different messaging landscapes and domains. But since every acquired unit had its own email platform, active directory (AD), and authentication system, bringing together separate file share systems under one domain— a single source of authentication, had become a challenge for ERG. The need of the hour was a common hosted cloud messaging service for all the units.

Solution

To address the communication and messaging consolidation requirements of ERG, Brillio, in partnership with Microsoft, implemented Microsoft O365 for the entire organization. With insights from a detailed assessment of ERG’s business communication landscape, Brillio addressed their multiple managed services requirements:

• • User group profiling: Run an in-depth assessment of users’ profiles to understand their role, business needs, usage and utility for appropriate tool evaluation and implementation
  • Communication and reporting assessment: Perform a holistic assessment of the messaging environment and evaluate the provisioning of Enterprise E3 license
  • Risk mitigated migration: Take a phased approach to a due pilot project for a sample base of 10 non-critical users to ensure risk-free migration
  • Enterprise IT facilitation: Implement Azure AD with Enterprise Mobility Suite

Secure environment enablement: Implement Exchange Online for data protection and data loss prevention

By facilitating Microsoft’s messaging environment for all research units, Brillio helped ERG ensure that there is a synergy and not discord among units because of disparate communication and data sharing systems.

Benefits and Business Impact

• 40% reduction in TCO
• 90% reduction in user onboarding time
• 25% reduction in administrative overhead
• More than 99.9% increase in email and collaboration service availability