Case Study

Elaborating Strategy Planning that Focuses on Desired Business Outcomes

Brillio proposes a New Age Architecture enabled by Next Gen Technologies that would enable them to drive Consistent Experience, Operational Efficiency and Time-To-Value.

About the Customer

The customer is an industry leader in relocation services. They cater to a large customer base through unique and complex corporate programs. Their current central mobility hub system is based off monolithic architecture that has inhibited the customer’s ability to scale, creating subpar user experience, high technology debts and constrained ability to evolve with changing regulatory & compliance needs.

Business Challenge

The team wanted Brillio to evaluate the current state and recommend a target state architecture that would support their vision for the changing relocation industry landscape along with establishing an agile transformation office.

Solution

Brillio engaged with Cartus for 6 weeks consulting engagement where we interviewed key SMEs, uncovered pain points, performed gap analysis, industry benchmarking and proposed a New Age Architecture enabled by Next Gen Technologies that would enable them to drive Consistent Experience, Operational Efficiency and Time To Value.

Brillio emphasized on modular composable API-driven architecture supported by strategy, guiding principles and technology fitment to support their vision of innovation and profitable portfolios, demonstrating path to success adopting MVP approach for validation of Personas and their Journey Maps.

Benefits

With a truly digital solution that is built to change, secure by design, and composed with nimble business services, Brillio empowered the customer be market competitive. With the most comprehensive single source of truth in the industry, the solution supported the growth of the relocation services business while transforming into an agile product organization.

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