Suraj Gupta
A CRM and Customer Engagement Transformation Practitioner. Loves working with clients to transform their customer experience to make them Digital Native. Specializes in IT Consulting, Salesforce, Cloud Solutions, Digital transformation, Organization Strategy & Transformation, Design Thinking
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Consider why once fierce competitors are now collaborating and co-existing. With Salesforce partnering with Microsoft and AWS, Apple partnering with […]
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“Across the globe, 96% of consumers say customer service is an important factor in their choice of loyalty to a […]
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In my previous blog, we’ve spoken about how a CRM can help you personalize and accelerate the customer journey. The […]
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Winning brands use CRM to articulate their business processes, and then as a sales & marketing platform. The difference between […]
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Customer Experience is the new battleground for the digital age businesses. As per Gartner’s Customer Experience in Marketing Survey, 81% […]
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In most organizations, only one third of the employees are engaged. This impacts individual and organization performance. How do we […]
