The Brillio Blog

Five ITSM Components That Need To Be Integrated With IT Automation

Posted by Brillio on Apr 16, 2015 9:49:45 AM in IT Automation

Brillio@Knowledge15 – What You Need to Know

If you already have an ITSM implementation and are looking to implement
IT Automation, there are key ITSM components that need to be put into service. Come visit us at ServiceNow’s Knowledge15 conference. We’ll be waiting for you at our kiosk P22.

Two Steps to Leverage ITSM Deployments to Implement IT Automation

Posted by Brillio on Apr 14, 2015 3:10:00 PM in

Brillio@Knowledge15 – What You Need to Know

The most logical choice for the majority of CIOs is to take a holistic view of the IT infrastructure landscape and then, put a strategic plan in place to automate at every logical point. Sounds logical. Seems logical.

CSPs Need to Grab the Growth Opportunity Presented by Data

Posted by Sathyanarayana S V on Apr 9, 2015 11:11:00 AM in Data Monetization

CSPs are dealing with increased competition from Over-The-Top (OTT) services, continuous pressure to launch new services and decreasing revenue from subscribers who are growing more demanding. A clear manifestation of this are the high subscriber churn rates that CSPs need to deal with.

Rethinking Banking Analytics: Understanding Customer Lifetime Value

Posted by Anunay Gupta on Apr 7, 2015 7:30:00 AM in Banking Analytics

One fifth of your customers are worth more than all others – do you know who they are?

The Pareto Principle, also known as the 80-20 rule, posits that 80% of your sales come from just 20% of your customers. One fifth of your customers are worth more to your business than all the others! For your business to be successful, you need to know who these MVC (most valuable customers) are and how to target them.

Integrating IT Automation with ITSM - Maximizing Value Creation for CIOs

Posted by Prashanth Prabhakara on Apr 7, 2015 6:00:00 AM in IT Automation

Brillio@Knowledge15 – What You Need to Know

Every CIO is measured by his ability to meet the challenge of delivering value at reduced cost. A key approach to unlocking value is reducing spend on service provisioning and service operations.

ServiceNow’s ITSM platform is popular among infrastructure groups to optimize IT Service Management. The impact of the ITSM platform on cost take out can be greatly enhanced through IT Automation. However, IT Automation needs to be closely integrated with the ITSM framework, in order to yield maximum results.

The Industrial Internet of Things – The Evolution from Devices with Sensors to Machine Consciousness

Posted by Puneet Gupta on Apr 3, 2015 9:45:00 AM in IoT

Much of the past discussion around the Industrial Internet of Things (IIoT) has been framed by the simple model of adding or integrating some form of digital sensor to machines and devices - and then tapping into the rudimentary data stream that is generated.  That may be the physical reality, but it is a limited viewpoint for moving toward the bigger opportunity to drive real positive change in the world, both economically and socially. 

Customer Segmentation : From Demographics & Psychographics to Predictive Modeling

Posted by Tracey Moon on Mar 31, 2015 6:52:00 AM in Banking Analytics

When making decisions about where to spend money, what promotions to run, what loyalty programs customers will respond to and the like, we have long looked to a combination of demographic insight – who your most likely customers are – and psychographic information – why those customers are most likely to buy your products or services. However, the next frontier for customer segmentation will rely on analyzing the combination of these two dimensions and combining that with data patterns. By also evaluating patterns of behavior such as reactions and actions of groups of consumers to brands, promotions, news, and so forth you can begin to predict what is going to capture the attention of a very specific set of potential customers.

Banking Disrupted: Analytics is Transforming How Banks do Business

Posted by Atul Kumar on Mar 25, 2015 10:31:00 AM in Banking Analytics

According to a recent PricewaterhouseCoopers industry overview report, Retail Banking 2020: Evolution or Revolution, over half of senior retail banking executives believe non-traditional financial service providers are a threat to traditional banks. And, nearly all executives (90%) are in agreement that there are six key priorities for digital transformation success in 2020:

Financial Modeling – Shifting Away from Spreadsheets

Posted by Abhishek Ranjan on Mar 18, 2015 9:37:00 AM in

As a financial analyst, my ultimate goal is insight, not numbers. I need my financial modeling to augment and expand my intuition. I need the information to give me a clearer understanding of the situation so I can make improved decisions. I need the content and the data to explain my assumptions, conclusions and implications. Transparency, flexibility and data integrity – these are vital components for my financial modeling.

The CIO and CMO Challenge: Aligning IT and Business to Make Better Business Decisions

Posted by Amit Gautam on Mar 13, 2015 8:00:00 AM in

With the explosion of data and our ability to gather, store and analyze data, we have entered a new era of business decision-making. Enterprises are investing more of their time and dollars to analyzing data to gain actionable insights – who is my customer, how am I spending money on my suppliers, are my employees engaged and productive? And for the right reasons – according to McKinsey, companies that are data driven are 6% more productive and 5% more profitable than those who are not.

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